Australians undertake more than 800 million transactions with government agencies each year, with around 40 per cent still completed using traditional (non-digital) channels.
If this figure could be reduced to 20% over a ten-year period, productivity, efficiency, and other benefits to government would be worth around $17.9 billion, along with savings in time, convenience, and out-of-pocket costs to citizens worth a further $8.7 billion.
To date, the federal government has pledged to have all its services available digitally by 2025, enabling Australians to deal with government anywhere and on any device.
Approximately 47 per cent of federal services are now digitised and the pledge is part of a refreshed digital strategy that aims to make the Australian government one of the top three governments in the world.
With that in mind, DigiGov 2023, will focus on fireside chats, panel discussions and case studies with the digital citizen experience at the core.
